Refund Policy

We are committed to your satisfaction. If you are not completely satisfied with our service, you may be eligible for a refund under the following conditions:

1. Conditions for Refund Eligibility

• A refund request must be submitted within 30 days of the original purchase date.
• Refunds apply only to the purchase price of our Apple Wallet pass creation service.
• Refunds are not available for passes that have already been downloaded, distributed, or activated by end users.
• Custom development, design, or consulting services are non-refundable.

2. How to Request a Refund

To request a refund, please email billing@cryptulo.com with the following information:

• Your full name and email address used for the purchase
• Order number or transaction ID
• Date of purchase and reason for the refund request

We will review your request and respond within 7 business days.

3. Partial and Pro-Rated Refunds

If you cancel an active subscription before the end of the billing cycle, you may be eligible for a pro-rated refund for the unused portion of the service term.

4. Exceptions and Limitations

• No refunds will be granted for any fees paid to third-party service providers or for domain/hosting registrations.
• We reserve the right to deny refund requests that do not meet the eligibility criteria.

5. Changes to This Policy

We may update this Refund Policy from time to time.