Privacy Policy

We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your information in accordance with applicable Australian privacy laws.

1. Our Contact Details

If you have any questions or concerns about this policy or our data practices, please contact us at:
Email: privacy@cryptulo.com

2. Personal Information We Collect

We may collect the following personal information:

  • Name, email address, phone number
  • Postal or billing address
  • Payment information (e.g., credit card details)
  • Usage data (e.g., browser type, IP address, pages viewed)

3. How We Collect and Store Personal Information

We collect information:

  • Directly from you when you register or make a purchase
  • Automatically via cookies and web analytics tools Data is stored securely, with regular backups.

4. Why We Collect Your Personal Information

We collect your data to:

  • Provide and manage your account and transactions
  • Improve our services and user experience
  • Send you service-related notifications and marketing (with your consent)
  • Comply with legal and regulatory requirements

5. How We Use and Disclose Your Personal Information

We use your information to operate our services and may disclose it to:

  • Third-party payment processors for transaction handling
  • Service providers (e.g., email platforms, analytics vendors)
  • Law enforcement or government bodies when required by law

6. Accessing and Correcting Your Personal Information

You may request access to or correction of your personal information by contacting us at privacy@cryptulo.com. We will respond within 30 days and correct any inaccuracies in accordance with legal requirements.

7. Complaints Handling

If you believe your information has been mishandled, please lodge a complaint via email to privacy@cryptulo.com. We will acknowledge receipt within 7 days and aim to resolve your complaint within 30 days, escalating to the Office of the Australian Information Commissioner (OAIC) if necessary.

8. Disclosure of Personal Information Outside Australia

We may disclose your information to service providers to support our operations (for example, cloud hosting and analytics).